Customer service

General requests

Email us at:
csassistance@avesis.com

In order for us to assist you as quickly as possible, please include the following information in your email request:
• Name
• Member ID
• DOB
• Contact Phone Number

Members

Benefits through Medicaid or Medicare
Please contact your health plan’s dedicated toll-free number listed on your member ID card.

Sacramento Geographic Managed Care (GMC) Medicaid
877-821-3234 (Monday-Friday, 8:00 am – 5:00 pm PST)

Los Angeles Prepaid Health Plan (PHP) Medicaid
888-414-4110 (Monday-Friday, 8:00 am – 5:00 pm PST)

Utah CHIP
877-854-4242 (Monday-Friday, 8:00 am – 5:00 pm MST)

Utah Medicaid
877-541-5415 (Monday-Friday, 8:00 am – 5:00 pm MST)

Benefits through your employer
Please contact 855-214-6777 or the dedicated number supplied for your plan.

Providers

Credentialing:
CredentialingServices@avesis.com

Provider Relations

Dental:
California: ProviderRelations@premierlife.com
All other dental markets: ProviderRelationsDental@avesis.com

Vision:
ProviderRelationVisionExternal@avesis.com

FAQs

Members
Providers
Government and MCOs
Benefits Managers
Brokers

Headquarters

10400 N. 25th Avenue
Suite 200
Phoenix, AZ 85021, US

Change Healthcare
Status Update

The Change Healthcare security incident is being investigated and they are working to restore services in the most safe and efficient manner. Currently, we do not have any details regarding potential impacts to members, providers, or other stakeholders, nor an estimated time for resolution. We have established temporary work arounds for the most critical services affecting member care and provider’s needs, where possible. We will provide updates as we have them, and appreciate your patience while our vendor, Change Healthcare works to resolve the issue.